Assistance

If a code and the abbreviation PB are marked on the key, the keys were supplied together with a coded property card, as it is a protected key profile with controlled duplication, which is only possible at the Viro factory. In this case, the duplication request must be made by going to a Viro product dealer or an Authorized Service Centre and presenting an original key and the ownership card (or at least the property card if all the keys have been lost). The dealer or the Service Centre will pass the request to Viro who will make the duplications. If, however, the safe has an emergency key which does not show any markings and does not have an ownership card, you must contact our Technical Assistance at Freephone number 800136005 (calling from a landline) on the days and times indicated on the website.

The door must be opened using the relative emergency key, supplied in a sealed envelope with the cabinet when purchased.

Spare parts cannot be purchased directly from Viro, but only through our authorised dealers, which can be identified here.

It is not possible to build the case of the security cabinets into a wall as these products are not designed for this type of fixing; they are to be anchored to the wall or floor with plugs.

The use of a double coil on Viro electric locks (rather than a single coil) guarantees greater reliability over time and a better operation of the product.

It is indifferent, since the treatment which makes the lock resistant to corrosion (caused by atmospheric agents, humidity, etc.) is that of galvanizing, which is always present in Viro electric locks, even in those whose casing is subsequently painted.

For the electronic safes currently in the range (Privacy and Casasicura models) the factory code is: 007 (followed by the "enter" key). N.B. This code only allows opening until a personal code is set up.

In this case it is necessary to contact the Viro Technical Assistance at Freephone number 800136005 (calling from a landline) on the days and times indicated on the website.

To get a new master key for Hotel safes you need to contact Viro directly, asking for the Hotel Division. 

In this case it is necessary to contact Viro directly, asking for the Hotel Division. 

The lock of the armoured cabinet item 4483.T is certified according to UNI EN 1300. The steels used for construction of the cases of all Viro cabinets meet the UNI EN 10130 standard (the steels used for the item 4483.T meet standard UNI EN 10139).

Simply contact a Viro dealer (who can be identified through the retailer search on the website) and order the product with the desired voltage.

Simply contact a Viro dealer (who can be identified through the retailer search on the website) and order the product with the desired voltage.

To determine the correct voltage necessary to power the electrical striker, it is necessary to contact a specialized electrician who, using a voltmeter, measures the voltage at the ends of the connection wires

Yes, it is possible to order a spare cylinder without armour (item 4717) for the lock item 8217

Yes, it is possible to install the armoured lock item 8271 vertically, checking that the weight of the lock-bolts does not compromise operation.

The double-edged latch ensures a good seal whilst making it easier to install the lock, as it has characteristics for self-centring on the striker plate. 

The protrusion of the cylinder from the outside must be at least 6 mm. and at most 11 mm. 

It is necessary to consult the specific table called “Selection and installation of the cylinder" contained in the installation instructions supplied with the product, which can also be downloaded on the product web page. 

As indicated in the installation instructions, the trapezoidal fixing base placed at the end of the arm in the "less force" position must be rotated, using the same fixing holes, following the instructions provided with the product, which can also be downloaded from the product web page. 

You can make 2 overlapping holes using a 20 mm cup wheel cutter.

Van Lock is generally applicable on the vast majority of transport vehicles, but the models are periodically renewed, depending on the innovations launched by the manufacturers. The Viro Technical Office regularly carries out compatibility checks, so, to know whether your new vehicle has already been checked, contact the Viro Technical Assistance at Freephone number 800136005 (calling from a landline) on the days and times indicated on the website.

It is not possible because once the customer has set up a personal code the lock will only open with that code.

Yes, in fact, even the rivets are supplied.

If AA alkaline batteries are used, the duration of the batteries is approximately 6 months, considering a normal daily use of the device, which envisages keeping it off during movement and activated when the vehicle is parked.

Although there is no legal requirement, in order to offer a high level of service, Viro tends to guarantee the availability of spare parts relating to products for at least for 2 years after the products are no longer actually in production. To find out if a product is still in production, just check whether it is on the website.

On all the safe models (with the exception of the mechanical Casasicura series), the door can be removed by following the instructions which can be downloaded here.

In this case it is necessary to contact Viro directly, asking for the Hotel Division.

To obtain hotel safe user manuals, contact Viro directly, asking for the Hotel Division. 

In this case it is necessary to contact the Viro Technical Assistance at Freephone number 800136005 (calling from a landline) on the days and times indicated on the website.

In order to guarantee the correct operation of the product, it is not possible to install the cabinet upside down. 

Depending on the model, the Viro locks are compatible for replacing most of the electric locks (of the Italian type) already installed.

No, because Viro electrical strikers are designed for home or office use, whilst those for hotel use meet different regulations and certifications.

It is not advisable to use electrical strikers in environments with high atmospheric aggressiveness since the compartment containing the electrical part is not watertight.

It is not possible to replace the armoured lock cylinder for up and over doors item 8217 with a European profile cylinder, as the original one is an integrated armoured cylinder. If you want to have a European profile cylinder with locks for up and over doors, you must opt for the Viro series 1.8234 and 1.8252 multi-point armoured locks, which are compatible with most of the locks on the market.

Yes, it is possible to also install the armoured lock item 8271 on wooden doors, with a maximum thickness of 40 mm, so that the screws supplied can be used.

Viro mortise locks are designed to work correctly with cylinders with either a DIN cam or a universal cam.

The protrusion of the cylinder from the inside must be at least 9 mm. 

No need for maintenance, it is not necessary to top up the oil, which is actually contained in a sealed compartment, which is why the closing speed and final stroke control valves must never be completely unscrewed. Depending on the outside temperature, it is sufficient to slightly act on the valves, by tightening or loosening them to obtain changes to the closing speed of the door closer. 

The life of the batteries is variable (from a few months to more than a year) depending on the frequency and conditions of use. Every time it is activated the electronic Spranga locking bar checks the state of charge of the batteries, if necessary alerting, with acoustic signals and with a text message, the need to replace them.