VIND DE DICHTSTBIJZIJNDE ASSISTENTIECENTRA
RAADPLEEG DE VEEL GESTELDE VRAGEN AAN VIRO
IS IT POSSIBLE TO BUY A SPARE PART DIRECTLY FROM YOU?
IS IT POSSIBLE TO BUILD THE CABINET INTO THE WALL?
IS THERE A FACTORY CODE?
THE SAFE OPENS AND CLOSES WITHOUT NEEDING THE CODE. WHAT SHOULD I DO?
In this case it is necessary to contact the Viro Technical Assistance at Freephone number 800136005 (calling from a landline) on the days and times indicated on the website.
I’VE LOST THE MASTER KEY. HOW CAN I OBTAIN ANOTHER ONE?
THE BATTERIES ARE FLAT AND I DON’T HAVE THE EMERGENCY KEY. HOW CAN I OPEN THE SAFE?
ARE THE CABINETS CERTIFIED?
I’VE FORGOTTEN THE CODE. IS THERE A WAY OF RECOVERING IT?
FOR HOW MANY YEARS ARE SPARE PARTS AVAILABLE?
Although there is no legal requirement, in order to offer a high level of service, Viro tends to guarantee the availability of spare parts relating to products for at least for 2 years after the products are no longer actually in production. To find out if a product is still in production, just check whether it is on the website.
HOW DO YOU REMOVE THE DOOR?
THE BATTERIES ARE FLAT AND I DON’T HAVE THE EMERGENCY KEY. HOW CAN I OPEN THE SAFE?
In this case it is necessary to contact Viro directly, asking for the Hotel Division.